Shipping policy

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Please note that during peak periods, processing times may be slightly longer.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Europe (EU): 5–10 business days
Asia-Pacific: 3–10 business days
Rest of World: 7–15 business days

These are estimated timeframes and may vary due to customs clearance or local carrier delays.

International Shipping, Duties & Taxes

We ship all orders from Hong Kong.

For international orders, import duties, VAT, taxes, and customs fees may apply once the shipment reaches your destination country. These charges are:

Determined by your local customs authority
Not included in your order total at checkout
Payable by the customer upon delivery

We do not have control over these charges and cannot predict the exact amount. The shipping carrier (e.g., DHL, FedEx, or local postal service) may contact you to arrange payment before delivery.

If duties and taxes are refused, the shipment may be returned or abandoned. In such cases, any return shipping costs or fees incurred may be deducted from your refund.

Customs & Delays

International shipments may be subject to customs inspections, which can cause delays beyond our estimated delivery times. We are not responsible for delays caused by customs authorities.